habanero Privacy Policy

When you create an account with habanero, we collect the personal information you provide during registration, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information generated by your activity on the platform, such as login timestamps, game session records, deposit and withdrawal history, and device identifiers used to access the site. For identity verification purposes required under Philippine regulations, we may request copies of government-issued identification documents such as a valid ID or proof of billing address. Technical data including your IP address, browser type, operating system, and cookies are collected automatically to help us maintain platform security and improve the user experience. All information collected is kept only for as long as it is needed to fulfil the purpose for which it was gathered, or as required by applicable law.

The personal information you provide is used primarily to create and manage your habanero account, verify your identity, and process deposits and withdrawals through your chosen Philippine payment method. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are essential and cannot be opted out of while your account is active. Your gameplay and transaction data help us personalise your experience on the platform, recommend relevant games or promotions, and detect any unusual activity that may indicate fraud or bonus misuse. We may use aggregated, anonymised data for internal analytics to improve platform performance, game selection, and the overall experience for Filipino members. habanero will never sell your personal data to third parties, and we will not use your information for any purpose that is incompatible with the ones described in this Privacy Policy without first obtaining your consent.

habanero shares your personal information only with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification partners, game software suppliers, and customer support tools — all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities or law enforcement agencies if required to do so by law, court order, or in connection with an investigation into suspected illegal activity. Your data will not be transferred to any party outside of these categories without your explicit consent, and we take reasonable steps to ensure that all third-party partners maintain data protection standards consistent with this policy. In the event that habanero undergoes a business restructuring or ownership change, your personal data may be transferred as part of that process, and you will be notified in advance of any such change that affects how your information is used. If you have concerns about a specific third party that handles your data, you may submit a query to our support team at the email address shown in the footer of this page.

habanero uses cookies and similar tracking technologies to keep you logged in between sessions, remember your preferences, and collect anonymous usage statistics that help us understand how members interact with the platform. Essential cookies are required for the site to function correctly and cannot be disabled; functional and analytics cookies can be managed through your browser settings at any time. We do not use third-party advertising cookies or share browsing data with external advertising networks. Session cookies are deleted automatically when you close your browser, while persistent cookies remain on your device for a set period to improve your return experience. If you disable all cookies, some features of the habanero platform — such as staying logged in or remembering your preferred language — may not work as expected, but the core gameplay and account functions will remain accessible.

As a registered member in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data in circumstances where we no longer have a legal or operational reason to retain it. You may also object to certain types of data processing or request that we restrict how we use your information while a dispute is being resolved. To exercise any of these rights, please contact our support team using the email address provided at the bottom of this page, and we will respond within a reasonable timeframe in accordance with applicable Philippine data privacy law. Please note that some requests — such as full data deletion — may not be possible if your account has an outstanding balance, an open dispute, or is subject to a regulatory hold. If you believe that habanero has not handled your personal data in accordance with this policy or applicable law, you have the right to raise a complaint with the National Privacy Commission of the Philippines.

habanero applies industry-standard security measures including encrypted data transmission, access controls, and regular security audits to protect your personal information from unauthorised access, disclosure, or misuse. Sensitive data such as payment details and identity documents are stored using encryption and are accessible only to staff members who require them to perform specific operational tasks. We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by Philippine financial and gaming regulations. When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual. Despite our best efforts, no online platform can guarantee absolute security, and we encourage all members to use strong passwords and keep their login credentials private to minimise their personal risk exposure.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When material changes are made, we will notify registered members through the platform or by email before the changes take effect, giving you a reasonable opportunity to review the updated policy. The effective date at the top of this page will always reflect when the most recent version was published. Continued use of the habanero platform after the effective date of any update constitutes your acceptance of the revised policy. If you have questions about any aspect of this Privacy Policy, please visit our FAQ page or reach out to the support team directly using the contact details in the footer.